With the increasing demand and complexity of service solutions, Companies across various segments and verticals have outsourced the order fulfillment activities. This has led to mushrooming of order fulfillment companies providing services ranging from simply receiving an order and processing for distribution and delivery to a wide range of activities in the supply chain arena catering to mid sized to multinational companies.
In the fulfillment process – the activities can be predefined set of tasks or it may be tailored as per customers requirements that needs to be addressed, Just In Time and needs to be managed proactively or spontaneously, in a seamless and efficient manner. Most importantly while the outsourcing of various activities may be handled by various service partners and one of the major challenges is to stitch a seamless solutions that gives visibility and reliability of the processes and deliverables.
Avon’s experience and expertise with the in depth understanding of the customers challenges, we had developed generic and specific service solutions to segments of Ecommerce, Travel Companies and to host of companies that needs partners to mitigate and resolve their fulfillment challenges.
Our smart solutions offers fulfillment with the primary focus on reducing the Turn around time on schedules with enhanced efficiency on cost and service parameters
Avon’s association as an integrator, with host of C&F agencies facilitate the import of shipment in a legal manner thereby giving a seamless interphase through the different stages of import clearance.
Avon’s strategically situated offices/storage points caters to the warehousing & distribution requirements.
Avon’s facilitates in providing Pan India service points for Postal services catering to far reach areas for distribution also giving the edge in managing the service charges with India post and relieving the customer from advance funds management as well the dispatch activities
Avon’s presence at major cities as well as the tie up with various express services providers in the Country enables to use the best in the industry for the specified logistic services. The derivative of this feature is to give the customer both cost and service benefits. It is also equally important to note that the through the field logistics activity an almost real time task trail information is available to the customer. Our field application provides the state of art information from start to finish for each of the activity.
In house developed Mobile application seamlessly transfer data to and fro including images, coordinates and digital acknowledgements from the customer for various task managed in the fulfillment services
In – house, multi lingual tele-calling team to cater to different tele-calling requirements such as address verification, delivery confirmation etc. along with software tools including call recording and visibility of call tasks through the stages of task.
System driven process including mobile apps to automate the end to end COD process comprising of cash/card/wallet payments
Avon’s proprietary application manages the track and trace integrating with the service providers tech tools and customer service points.